Returns Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

  1. All refunds processed under this Returns Policy are subject to the terms outlined below. Refunds will be issued in the form of a store credit, where the product does not meet the minimum standards as described under the Consumers Guarantee Act 1993 a refund back to the original payment method may be requested.
  2. Only regular priced items are eligible under this policy, “Discontinued”, “End of Line”, “Clearance”, sale items, custom made, or special order can’t be returned.
  3. All returned products must be accompanied with a Return Merchandise Authorisation (RMA) number. Returns without a RMA number will not be processed.
  4. Some products can’t be returned – usually due to health and safety reasons.
  5. have a Change of Mind policy, if for any reason you are unsatisfied with your purchase, you can contact us within 14 days of taking delivery and return the product. You will then receive a store credit for the purchase price of your product (excluding the initial delivery charges and/or payment gateway surcharges).
  6. Products must be returned in their original packaging, along with all included accessories, be in new condition suitable for resale, and must not have been damaged during the time the product is in your possession, including up until we receive the product.
  7. You must notify us within 14 days of taking delivery of your product and request a return under this policy.
  8. If there is no proof of the delivery date it will be assumed to be 3 business days from the date of dispatch of the product.
  9. The product must be returned to us within 10 business days of your request to return your product.
  10. You must return the product at your own cost and you must comply with the directions provided for returning the product. The product will remain your responsibility during transit until they are received at the address supplied by our staff. We do not accept any liability for any loss or damage which may occur during transit.
  11. After receiving the returned product, we will issue a store credit or refund as soon as is reasonably practicable and you will be provided with e-mail acknowledgement.
  12. Returns made under this policy will be subject to a 18% (of invoice value) or $35 restocking fee (whichever is greater) at our discretion.
  13. We reserve the right to make changes to this Returns Policy without notice.

Exchange of goods

Purchase of regular priced goods can be exchanged for a different size or colour of the same Brand and style. Exchanges made under this policy will be subject to a 10% restocking fee, a flat rate delivery fee of $25.00 and any gateway payment processing fee where applicable. Exchanged goods will not be shipped until:

  1. the goods have been inspected and deemed fit for resale
  2. availability of replacement of the same item(s)
  3. confirmation of invoice payment for the exchange item(s).

Damaged, faulty & incorrect goods

If you find that the goods you have received are in some way damaged, faulty or incorrect to what you have ordered, we at Comply Safety Products Ltd will ensure that these goods are collected free of charge and a replacement is sent to you as soon as possible. If this is the case, please send us an email at [email protected] or call us on 0800 110 466.

Returns Address

Comply Safety Products Ltd
388B Wilsons Road North
Waltham 8011
Attn: RETURNS {your_RMA_number}

Please note:

You will be responsible for paying for your own shipping costs for returning your item. Where applicable, shipping costs and/or payment gateway surcharges are non-refundable. For exchanges, you will be issued an invoice to cover the cost of shipping the exchange item back to you. Payment must be completed before the exchange item(s) is shipped.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.


There are three options available for our customers who would like to return a product:

  1. Faulty product replacement
    If a product is not meeting its quality specifications, we can offer to replace it for another one or another product of the same value. Generally, proof of purchase is required in order to get a replacement, although we may waive this requirement if we believe we have sold the product. The NZ manufacturers’ agents will determine if the product is faulty and they will be responsible for the replacement of the item. Request for the repair or replacement of the faulty item(s) must be submitted using our returns form.
  2. Faulty product repair
    If the items sold can be repaired in order to meet its quality specifications as per above, our manufacturers’ agents maintain the right to repair. Request for the repair or replacement of the faulty item(s) must be submitted using our returns form.
  3. Credit or Refund
    As outlined in the Returns Policy or Change of Mind Policy

Consumer Guarantees Act 1993

The Consumer Guarantees Act and Fair Trading Act provide the basis for return policy.

The Consumer Guarantee Act sets out minimum standards for goods sold by In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.