Change of Mind Policy

it is important to note that Consumer Guarantees do not apply if you simply changed your mind, found the item cheaper elsewhere, decided you did not like the purchase, or had no use for it, so please check the item listing carefully at the time of purchase. Also see NZ Consumer Protection.

  1. All refunds processed under this “Change of Mind” Policy will be in the form of a store credit only and subject to the terms outlined below.
  2. Only regular priced items are eligible under this policy, “Discontinued”, “End of Line”, “Clearance”, sale items, custom made, or special orders can’t be returned.
  3. All returned products must be accompanied with a Return Merchandise Authorisation (RMA) number. Returns without a RMA number will not be processed.
  4. Some products can’t be returned – usually due to health and safety reasons.
  5. Subject the rest of this policy, if for any reason you are unsatisfied with your purchase, you can contact us within 14 days of taking delivery and return the product. You will then receive a store credit for the purchase price of your product (excluding the initial delivery charges and/or payment gateway surcharges).
  6. Products must be returned in their original packaging, along with all included accessories, be in new condition suitable for resale, and must not have been damaged during the time the product is in your possession, including up until we receive the product.
  7. You must notify us within 14 days of taking delivery of your product and request a return under this policy.
  8. If there is no proof of the delivery date it will be assumed to be 3 business days from the date of dispatch of the product.
  9. The product must be returned to us within 10 business days of your request to return your product.
  10. You must return the product at your own cost and you must comply with the directions provided for returning the product. The product will remain your responsibility during transit until they are received at the address supplied by our staff. We do not accept any liability for any loss or damage which may occur during transit.
  11. After receiving the returned product, we will issue a store credit as soon as is reasonably practicable and you will be provided with e-mail acknowledgement.
  12. Returns made under this policy will be subject to a 18% (of invoice value) or $50 restocking fee (whichever is greater) at our discretion.
  13. We reserve the right to make changes to this Change of Mind Policy without notice.